Genz1221 Privacy Policy – How We Protect Your Data

Genz1221 is an online entertainment and betting platform built to serve Malaysian players. We understand that when you register and play at genz1221 — whether you're placing a bet on a Malaysia Super League match, spinning at a live baccarat table, or purchasing a lottery ticket — you are entrusting us with your personal information. We take that trust very seriously.

This Privacy Policy has been drafted in accordance with applicable requirements Malaysia Personal Data Protection Act 2010 (PDPA) and sets out clearly and transparently how genz1221 manages your personal data from the moment you register through your entire use of our platform. We believe that transparency in privacy matters is part of the trust you place in us — and that trust is not something we take lightly.

This Privacy Policy applies to all users of the genz1221 platform, including registered members, unregistered website visitors and any individual who interacts with genz1221 through our customer support channels, email or social media.

Genz1221 collects various types of personal data depending on how you interact with our platform. The following are the categories of data we collect:

Identity Data:

• Full name (as per MyKad or Malaysian passport)
• An active Malaysian phone number registered in your name
• A valid email address
• Date of birth (for age verification, 18 and above)
• MyKad identification number (collected during the KYC process where required)

Financial Data:

• E-wallet account information (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) — account numbers only, not passwords
• Bank account details (Maybank2u, CIMB Clicks and other banks via FPX) for withdrawal purposes
• Deposit and withdrawal transaction history within the genz1221 platform
• Betting and game records for legal compliance purposes

Technical & Usage Data:

• The IP address of your device when accessing genz1221
• Device type, operating system, and web browser used
• Login and logout records, including timestamps and dates
• Cookies and browser session data — see Section 9 for further details
• Limited geolocation data (state/city only) to verify that you are located in Malaysia

Communication Data:

• Live chat conversation records with the genz1221 support team
• Emails you send to genz1221 and our responses to you
• Feedback, complaints and suggestions you have submitted

Genz1221 collects your personal data through a number of different methods:

• Directly from you: During the account registration process, form submissions, withdrawal requests, customer support communications, and account information updates.
• Automatically: Through cookie technology, browser sessions, server logs, and platform analytics tools when you use the genz1221 website or app. This data is collected automatically and generally cannot identify you directly.
• From third parties: In limited and specific contexts such as identity verification through approved third-party KYC providers, or information required for payment processing via e-wallet and banking providers in Malaysia.
• From public sources: In very limited cases related to anti-money laundering (AML) compliance obligations mandated by Malaysian regulations.

Genz1221 does not knowingly collect personal data from individuals under the age of 18. Should we discover that such data has been collected, it will be deleted immediately and the associated account will be closed.

Genz1221 uses collected personal data solely for lawful and legitimate purposes. Below is a summary table of how your data is used:

Genz1221 will not use your personal data for any purpose beyond what is stated in this policy without first obtaining your consent. If we intend to use your data for a new, previously undisclosed purpose, we will notify you and, where required, seek fresh consent from you.

Under Malaysia's PDPA 2010, genz1221 processes your personal data on the following lawful bases:

• Your consent: For marketing activities and promotional communications, genz1221 will only contact you if you have given explicit consent. You may withdraw this consent at any time through your account settings or by contacting genz1221 customer support.
• Contract performance: The majority of data processing is necessary to perform the service agreement between you and genz1221 — including deposit processing, withdrawals and account management.
• Legal obligation: genz1221 is required under Malaysian law to process certain data for compliance purposes, including anti-money laundering (AML) requirements and age verification.
• Legitimate interests: genz1221 processes certain technical data on the basis of legitimate interests to enhance platform security, prevent fraud, and improve the overall user experience.

Genz1221 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. Your data is only shared in the following limited circumstances:

• Payment providers: genz1221 shares the necessary transaction information with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) and banks (via FPX) to process your deposits and withdrawals. This sharing is solely for payment processing purposes.
• Game providers: Minimum technical data is shared with game providers (such as Evolution Gaming, Pragmatic Play, and Playtech) as required to deliver a seamless gaming experience on the genz1221 platform.
• KYC providers: For legally mandated identity verification purposes, genz1221 works with verified KYC (Know Your Customer) service providers who are bound by strict confidentiality agreements.
• Malaysian authorities: genz1221 will disclose personal data to Malaysian government authorities where required by court order, Malaysian law or a lawful request from a law enforcement agency.
• Professional advisors: Where necessary, data may be shared with lawyers, accountants or other professional advisers who are bound by their professional duty of confidentiality.

All third parties that receive data from genz1221 are required to meet data security standards equivalent to or higher than those applied to genz1221 itself. genz1221 is not responsible for the privacy practices of third parties operating outside of our contractual relationship with them.

Genz1221 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction:

• Data encryption in transit: All communications between your device and genz1221 servers are encrypted using TLS 1.3 protocol with 256-bit SSL encryption.
• Data encryption at rest: Sensitive data stored in genz1221's databases is encrypted using the latest industry-standard encryption.
• Internal access controls: Access to genz1221 members' personal data is restricted to staff with a legitimate business need only, on a least-privilege basis.
• Continuous security monitoring: genz1221's automated monitoring system operates 24/7 to detect and respond to any suspicious activity or attempted breaches.
• Regular security testing: genz1221 conducts regular penetration testing and security audits to identify and address vulnerabilities before they can be exploited.
• Two-factor authentication (2FA): We recommend and encourage the use of two-factor authentication for all genz1221 accounts as an added layer of security.

While genz1221 takes all reasonable precautions, no security system can guarantee absolute 100% protection. You also play a role in keeping your account secure — use a strong password, never share your login credentials, and contact genz1221 support immediately if you suspect any suspicious activity on your account.

Genz1221 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with Malaysian legal requirements. The following are our data retention guidelines:

• Active account data: For as long as your genz1221 account remains active and in use. Data is updated whenever you make changes.
• Financial data and transaction records: Minimum 7 years from the date of the transaction, in accordance with Malaysian accounting and tax legislation and anti-money laundering (AML) requirements.
• KYC (identity verification) data: Minimum 5 years after an account is closed or a business relationship ends, in accordance with Malaysia's AML requirements.
• Customer support communication records: 2 years from the date of the last communication.
• Technical log data: 90 days for general access logs; up to 1 year for logs related to security incidents under investigation.
• Marketing data (with consent): Until you withdraw your consent or request deletion.

Once the relevant retention period has expired, genz1221 will securely delete or anonymise your personal data so that it can no longer be linked back to you.

Genz1221 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the genz1221 website.

Types of cookies used by genz1221:

• Essential Cookies (Required): These cookies are essential for the core functions of the genz1221 platform, such as login session authentication, security, and basic navigation. Without them, the platform will not function properly. These cookies cannot be disabled.
• Analytics Cookies: This helps genz1221 understand how Malaysian players use our platform — which pages are visited most, how long gaming sessions last, and what technical issues are encountered. This data is used to improve the platform as a whole.
• Preference Cookies: Saves your preferences such as interface language, display settings, and game preferences so you don't have to reconfigure them each time you log in to genz1221.
• Marketing Cookies: Used with your consent to deliver relevant promotions and offers. You may withdraw this consent at any time through your cookie settings.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the genz1221 platform. For more information on managing cookies in your browser, please refer to your browser's help documentation.

As a data subject under Malaysia's PDPA 2010, you have specific rights regarding the personal data processed by genz1221. genz1221 fully respects and upholds these rights:

The genz1221 platform may contain links to or integrations with third-party services such as game providers, payment providers, and technical support providers. genz1221's Privacy Policy applies only to data collected and processed by genz1221 itself.

When you use third-party services integrated with genz1221 — such as making a deposit via the Touch 'n Go eWallet or GrabPay app — you are also subject to the privacy policy of that provider. genz1221 has no control over the privacy practices of these third parties and is not responsible for them. We encourage you to read the privacy policy of each third-party service you use alongside genz1221.

Genz1221 carefully selects its third-party partners and only works with providers whose data security and privacy standards are high and consistent with genz1221's commitment to protecting the data of Malaysian members.

If you have any questions, concerns or complaints regarding this Privacy Policy or how genz1221 handles your personal data, please get in touch with us. We take all privacy-related enquiries seriously and will respond within a reasonable timeframe.